Friday, August 21, 2009

So What If Your Products or Services Aren't Perfect

If 99.9% is good enough, then . . .

• Two million documents will be lost by the IRS this year.
• 811,000 faulty rolls of 35 mm film will be loaded into cameras this year.
• 22,000 checks will be deducted from the wrong checking account every 60 minutes.
• 1,314 phone calls will be misplaced by telecommunications services every minute.
• 12 babies will be given to the wrong parents each day.
• 268,500 defective tires will be shipped this year.
• 14,208 defective personal computers will be placed on desks.
• 103,260 income tax returns will be processed incorrectly this year.
• Almost 2.5 million books will be shipped in the next 12 months with the wrong cover.
• Two plane landings today at Chicago’s O’Hare International Airport will be unsafe.
• 3,056 copies of tomorrow’s Wall Street Journal will be missing at least one section.
• 18,322 pieces of mail will be mishandled in the next hour.
• 291 pacemaker operations will be performed incorrectly this year.
• 880,000 credit cards in circulation will have incorrect cardholder information on their magnetic strips.
• $9,690 will be spent each day on defective, and often unsafe sporting equipment.
• 20,000 incorrect drug prescriptions will be written in the next twelve months.
• 114,500 mismatched pairs of socks will be purchased this year.
• $761,900 will be spent on compact discs and tapes that don’t work.
• 107 incorrect medical procedures will be done today.
• 315 entries in the Webster’s Third New International Dictionary will turn out to be misspelled.

(Taken from Insight, Syncrude Canada Ltd., Communications Division)

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